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QUESTION NO: 1
Which of the following form part of the three step billing process in SAP CRM?
There are 3 correct answers to this question.
Response:
A. Output processing
B. Order integration
C. Input processing
D. Billing
E. Company code definition
Answer: A,C,D

QUESTION NO: 2
Interactive script can be used for each of the following?
There are 2 correct answers to this question.
Response:
A. Telemarketing
B. Telesales
C. Teleservice
D. Teleleads
Answer: B,C

QUESTION NO: 3
The business partner category must be defined when creating a new business partner and it cannot be changed later on.
Please choose the correct answer.
Response:
A. True
B. False
Answer: A

QUESTION NO: 4
Which of the following are part of SAP CRM Marketing?
There are 2 correct answers to this question.
Response:
A. Customer Segmentation
B. Campaign Management
C. Installed Base Management
D. Incentive and Commission Management
Answer: A,C

QUESTION NO: 5
What are the benefits of CRM Analytics?
There are 3 correct answers to this question.
Response:
A. Analysis scenarios provide predefined packages and content for controlling customer-focused processes.
B. CRM Analytics can be used to transfer SAP ERP documents to the SAP CRM system for analysis.
C. CRM interactive reports can be used to analyze activities, leads, and opportunities.
D. CRM Analytics can be used to predict customer behavior.
E. CRM Analytics can be used to measure CRM service transaction profitability in real time.
Answer: A,C,D

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