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C_TCRM20_73 PDF DEMO:

QUESTION NO: 1
Interaction Center Profiles can be designed for?
There are 3 correct answers to this question.
Response:
A. Individual Leads
B. Groups of Sales
C. Common for all the Interaction center
D. Groups of agents
E. Individual positions
Answer: C,D,E

QUESTION NO: 2
Which of the following statements are correct regarding copying and follow up if a transaction?
Please choose the correct answer.
Response:
A. Whether a transaction type can be copied or not, is customized in the copying control of transactions.
B. Transaction history is updated after copying a transaction.
C. Header data is copied and you can select items during copying a transaction.
D. You can choose the transaction type during follow up.
Answer: D

QUESTION NO: 3
You want to systematically create service orders from a service contract at specified periods.
What do you need to define?
Please choose the correct answer
Response:
A. Counters
B. A service plan
C. Service Level Agreements
D. A product service letter
Answer: B

QUESTION NO: 4
What are the benefits of CRM Analytics?
There are 3 correct answers to this question.
Response:
A. CRM Analytics can be used to predict customer behavior.
B. CRM Analytics can be used to measure CRM service transaction profitability in real time.
C. CRM Analytics can be used to transfer SAP ERP documents to the SAP CRM system for analysis.
D. Analysis scenarios provide predefined packages and content for controlling customer-focused processes.
E. CRM interactive reports can be used to analyze activities, leads, and opportunities.
Answer: A,D,E

QUESTION NO: 5
The business partner category must be defined when creating a new business partner and it cannot be changed later on.
Please choose the correct answer.
Response:
A. False
B. True
Answer: B

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