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C_TCRM20_73 PDF DEMO:

QUESTION NO: 1
Which of the following are part of SAP CRM Marketing?
There are 2 correct answers to this question.
Response:
A. Campaign Management
B. Customer Segmentation
C. Installed Base Management
D. Incentive and Commission Management
Answer: B,C

QUESTION NO: 2
Which of the following form part of the three step billing process in SAP CRM?
There are 3 correct answers to this question.
Response:
A. Input processing
B. Output processing
C. Order integration
D. Billing
E. Company code definition
Answer: A,B,D

QUESTION NO: 3
Interactive script can be used for each of the following?
There are 2 correct answers to this question.
Response:
A. Telesales
B. Telemarketing
C. Teleservice
D. Teleleads
Answer: A,C

QUESTION NO: 4
The business partner category must be defined when creating a new business partner and it cannot be changed later on.
Please choose the correct answer.
Response:
A. True
B. False
Answer: A

QUESTION NO: 5
Which one of the following are functional enhancements of the Service Contract that generate followup documents at specified points in time as individual or periodic scheduling?
Please choose the correct answer.
Response:
A. Service Order
B. Service Plan
C. Service level agreements
D. Quotation Order
Answer: B

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